Fidel Trading — Privacy Policy

Last updated: November 11, 2026

Fidel Trading (“Fidel,” “we,” “us,” or “our”) operates the Fidel Trading online store. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, place an order, or contact us for customer support.

1. Personal information we collect

We collect information reasonably necessary to process and fulfill orders and provide customer support. Depending on your interaction with us, this may include:

• Contact information: Name, email address, telephone number, and billing or shipping address.
• Order information: Products purchased, order details, payment status, shipping details, and transaction records.
• Customer support information: Information you choose to provide when contacting us about an order or requesting assistance.
• Technical information: Limited device, browser, and website-session information that may be collected by Shopify or necessary website technologies to operate and secure the store.

Payment card details are processed by Shopify and the applicable payment provider. We do not intend to store full payment card numbers or security codes ourselves.

2. How we use personal information

We use personal information only as reasonably necessary to:

• Accept, process, confirm, and fulfill purchases.
• Arrange shipping and delivery and provide order or delivery updates.
• Respond to questions, resolve order issues, and provide customer support.
• Maintain transaction records, prevent fraud, protect the store, and comply with legal obligations.

We do not use customer personal information to send promotional marketing or conduct targeted advertising.

3. How information is shared

We do not sell personal information. We share information only when reasonably necessary to operate the store and fulfill the purposes described in this Policy, including with:

• Shopify: Our ecommerce platform and service provider, which hosts the store and supports checkout and order administration.
• Payment providers: To securely process payments and help prevent fraudulent transactions.
• Shipping and fulfillment providers: To deliver orders.
• Professional advisers or public authorities: When required by law or reasonably necessary to protect legal rights, safety, or the security of the store.

These providers may process information under their own privacy terms and applicable contractual or legal obligations.

4. Cookies and similar technologies

Our store is powered by Shopify. Shopify and technologies used to operate the store may use cookies or similar technologies necessary for core functions such as shopping-cart operation, checkout, security, and remembering basic preferences.

You can manage cookies through your browser settings; blocking some cookies may affect store functionality. This Policy does not represent that every technology used by Shopify or other providers is controlled directly by Fidel Trading.

5. Data retention and security

We retain order, transaction, and support information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, and meet legal or accounting requirements.

We use Shopify and reasonable administrative practices to help protect information, but no method of transmission or storage is completely secure.

6. Your privacy choices and rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

7. Children’s privacy

Our products may be designed for children to use with a parent, guardian, or other adult. Our online store and purchasing process are intended for adults.

We do not knowingly ask children to provide personal information or knowingly collect personal information directly from children. A parent or guardian who believes a child has provided personal information to us may contact us to request assistance.

8. Third-party services and links

Our store may rely on third-party services or contain links to third-party websites. Their privacy practices are governed by their own policies. We encourage you to review those policies when using their services.

9. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and revise the date above.

10. Contact us

For questions about this Policy or to make a privacy request, contact:

Fidel Trading
Email: info@fideltrading.com
Address: 6367 Racetec Place, Springfield, VA 22150, United States
Phone: 240-899-7527